Mental Health Response Intake Coordinator
Athabasca Tribal Council
Athabasca Tribal Council (ATC) serves five First Nations communities by providing innovative programs and services that enrich the well-being, health, and prosperity of children and families. ATC is committed to ensuring the protection of Indigenous rights, Treaty Rights, and Traditional Territories. In collaboration with our various departments and five Nations, we provide multi-service delivery to support a thriving, healthy, and self-reliant future for Cree and Dene people.
Job Summary
Under the supervision of the Mental Health and Wellness Outreach Supervisor, the Mental Health Response Intake Coordinator (MHRIC) will be responsible in receiving intake calls and coordinating team responder(s) as needed to deliver immediate mental health and wellness outreach response to our nation members in crisis. The MHRIC will also be a part of a collaborative team that will work closely with other community and outside programs and resources to offer an integrated support model of services to our service users. Will support a progressive team in delivering short term prevention, interventions, programs and resources to our children, youth, and families.
DUTIES AND RESPONSIBILITIES
Receive calls and assign a team member(s) who will provide short term individualized intervention and supports that includes telephone, virtual, and mobile outreach visits to our members.
Support the Mental Health & Wellness Outreach Team by assisting in coordinating the on-call rotation schedule, assist in scheduling transfer meetings and/or community referrals.
Maintain client confidentiality in accordance with various legislations.
Screen all calls for severity and follow risk assessment protocol.
Complete Field Level Risk Assessment (FLRA) with team before deployment.
Provide crisis intervention, support, and resource referrals as required.
Complete all documentation according to standards established by the organization and legislation.
Conduct wellness status checks and co-create intervention methods with members based on the medicine wheel teachings within the community.
Debrief with the Outreach team following crisis intervention response.
Determine appropriate wellness support course of action for the client situation.
Establish positive relationships with other team members, supervisors, and community professionals and agencies to develop and implement client treatment plans.
Other duties as required.
QUALIFICATIONS AND SKILLS
1-3 years direct experience working within Mental Health and/or Crisis Response strategies.
Completion of post-secondary education in the Human Services/ Health Sciences/ Psychology or related field.
Experience working in high stress environments.
Experience in leading a team or in a coordinator role would be an asset.
Knowledge of Cree and/or Dene language is considered an asset.
Experience working with Indigenous communities is considered an asset.
Trauma informed training considered an asset.
Knowledge of local Indigenous cultures, ceremonies, and traditions is an asset.
De-escalation skills are considered an asset.
Mental Health First Aid an asset.
REQUIREMENTS
Criminal Record Check with Vulnerable Sector Check.
Child Intervention Record Check.
Class 5 License with a clear Drivers abstract.
Provide after-hours and/or on call response is required.
Excellent written and verbal communication skills.
Excellent time management skills and ability to multi-task and prioritize work.
Problem-solving and conflict resolution abilities.
Strong organizational and planning skills.
Active listening and reflection skills are required.
Demonstrates active self care practices and awareness.
Job Types: Permanent, Full-time
Benefits:
Company pension
Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Wellness program
Schedule:
Monday to Friday
On call
Education: Secondary School (preferred)
Experience: Mental Health and/or Crisis Response: 1 year (required)
Work Location: In-person
Application question(s):
We encourage applicants to self-identify to support our efforts to broaden the diversity of applications; however, responses are voluntary and are not necessary to have your application considered by ATC. For the purposes of employment equity, an Indigenous person is someone who identifies as First Nation, Inuit, or Métis. Based on this definition, are you an Indigenous person?
We encourage applicants to self-identify to support our efforts to broaden the diversity of applications; however, responses are voluntary and are not necessary to have your application considered by ATC. For the purpose of employment equity, members of visible minorities mean persons, other than Indigenous peoples, who are non-Caucasian in race or non-white in colour. Based on this definition, are you a member of a visible minority?